General

ACCOUNT INFORMATION

• WHAT IS THE AGE LIMIT?
• DO YOU REPORT WINNINGS TO THE IRS?
• I FORGOT MY LOGIN DETAILS. WHAT SHOULD I DO?
• I DON’T LIVE IN NEW JERSEY. CAN I STILL HAVE A BETOCEAN ONLINE CASINO ACCOUNT?
• SHOULD I KEEP THE BETOCEAN ONLINE CASINO APP INSTALLED AFTER I SETUP MOBILE WEB?
• DO I NEED A SEPARATE ACCOUNT TO PLAY ON MOBILE DEVICES?
• See all 14 articles

ACCOUNT VERIFICATION

• HOW DO I VERIFY MY ACCOUNT?
• WHAT DOCUMENTS CAN I UPLOAD FOR ACCOUNT VERIFICATION?
• IS IT SAFE TO UPLOAD PERSONAL DOCUMENTS?
• WHY DO I NEED TO VERIFY MY ACCOUNT?
• HOW LONG WILL IT TAKE FOR MY ACCOUNT TO BE VERIFIED?
• I’VE MOVED AND HAVE A NEW ADDRESS. WHAT SHOULD I DO?

SECURITY & SUPPORT FAQS

• IS BETOCEAN CASINO LEGAL?
• HOW DO I KNOW THE GAMES ARE FAIR?
• DO I NEED TO INSTALL ANYTHING ON MY MAC OR PC TO PLAY?
• HOW DO I SET LIMITS?
• HOW DO I CLOSE MY ACCOUNT?
• CAN I TAKE A TIMEMOUT OR “COOL OFF” FROMY MY ACCOUNT?
• See all 7 articles

TECHNICAL SUPPORT

• WHAT IS GEOLOCATION?
• WHY WON’T MY GAME LOAD?
• WHAT DO I DO IF MY GAME IS UNRESPONSIVE?
• WHAT DO I DO IF I’VE BEEN DISCONNECTED MID-GAME?
• HOW TO ADD CONTACTS TO SAFE LISTS IN COMMON EMAIL CLIENTS

DEPOSITS

• HOW DO I MAKE A DEPOSIT?
• WHAT PAYMENT METHODS ARE ACCEPTED?
• CAN I DEPOSIT WHEN I AM NOT IN NEW JERSEY?
• CAN I SET DEPOSIT AND PLAYING LIMITS?

WITHDRAWALS

• CAN I MODIFY/CANCEL MY WITHDRAWAL AFTER I MAKE IT?
• ARE THERE ANY FEES FOR WITHDRAWAL?
• HOW MUCH TIME WILL IT TAKE TO RECEIVE MY FUNDS?
• WHAT WITHDRAWAL METHODS DO YOU OFFER?
• HOW DO I WITHDRAWAL MY WINNINGS?

FREE SPINS & BONUSES

• WHAT IS A BONUS?
• HOW DO I GET A BONUS?
• WHEN CAN I WITHDRAW MY BONUS?
• CAN I FORFEIT A BONUS?
• HOW DO I ACCESS FREE SPINS?
• HOW DO I GET MY WINNINGS FROM FREE SPINS?
• See all 7 articles

LIVE DEALER FAQS

• WHAT ARE LIVE DEALER GAMES?
• WHAT ARE THE HOURS FOR LIVE DEALER?
• WHAT LIVE DEALER GAMES ARE OFFERED?

VIDEO TUTORIALS

• HOW TO REDEEM LOYALTY POINTS ON THE BETOCEAN APP